371. Studios is closed up and locked down, now everyone knows

Transcript

Speaker 1 0:00

All right , well , it's done . Yeah , it's really , really real . Took me about two hours to do everything , maybe three hours actually . But one thing that was really great was my wife and I had a checklist from top to bottom , the right order of what should be happening . So I don't know if I'll reveal each bullet point , because there was like 15 bullet points of what we did , but the gist of it was making sure that all communications

The Closure Checklist

Speaker 1 0:31

stay bottled so that things didn't have a chance to get explosive .

Speaker 1 0:35

Um , so , like the face , the private Facebook group for all the members , the instructor's page , the staff page , like the cleaners page , like everything got paused and archived so that someone couldn't start ranting and raving and going bonkers about the gym . So that was the gist of it isolating damage , because I'm gonna assume that people are gonna go crazy about the studio closing . I also wanted to have all the messaging go out at the same time so that one person didn't get it before another . So we use a email platform for , like , email blasts , and so I had a list for key holders , a list for manager or what was it , a list for customers , a list for key holders and a list for , like , vendors

Communication Strategy Execution

Speaker 1 1:21

, and so I had like my three email blasts all synced up , with one person being in only one of those three groups and everyone gets an email at the same time and , depending on what team you're in , it's very intentional and very coordinated . Um , now that I think about it , kind of like company layoffs actually , everyone gets the same message , everyone's been pre-done , and like it's kind of weird . Like the thing that I stumble into like a best practice is kind of what companies do for best practice .

Speaker 1 1:50

Um , so I went through , took video evidence of like what I'm leaving behind . Uh , I changed the lockbox code and asked my key holders to return their keys to that slot as well , so I know exactly who has access to that spot . And if someone were to enter the building , I have cameras set up to record it and I am going to be proactive and not reactive on anything happening . I also deactivated my Facebook account , so now if people try to tag me or whatever , like I'm not even identifiable , it's like I don't , I don't exist , uh , so that's going to be something on on ice for a while , so I'll I'll lay low for a bit .

Speaker 1 2:39

Um , and then my how , my wife so technically my wife was like the business admin for a lot of our accounts and so she removed everyone from the business pages and just anyone who had an idea of flirting with shenanigans . And it's weird , but like I see how much work is to do cleanup instead of just preventing it from happening in the first place , and it's such a distrusting way to view something and I don't like that . But like there's 800 members in that group , let's pretend that five decide to go toxic . You now have 795 people who get rubbed the wrong way , have a bad taste in their mouth and they remember having a bad experience after

Taking Preventative Measures

Speaker 1 3:24

the fact because of these five people and it's nothing you did , but it's something that these less like 1% of the bottom 1% of people did to ruin it for everyone and for better or worse . That's how I'm running things to put bumpers on everyone because of the crazy five . And I'm just picking the number five , um , and so I'm learning like , okay , well , how can I ? And I'm just picking the number five . And so I'm learning like , okay , well , how can I show that I'm a trustworthy person , to not get default templated by the crazy outliers . And maybe you can , maybe you can't , but anyhow it's all wrapped up .

Speaker 1 4:01

I suppose I have key access to the studio because I know the lockbox code so I could go in if I tried to , I guess . Um , but there's a sign in the door . There's a sign walking through an area that the business is closed , effective so-and-so day . Um , in my message to my key holders I told them like any access without supervision of the property manager could be viewed as trespassing . This is not feral , this is not like a feral territory area , and so it's just the way I'm doing it . There might be a better way to do it . There might be a kinder way to do it , there might be a smoother way to do it . Kind of would be nice to have my enforcer I don't know who , who that would be but like a bad guy to do all of this for me . Um , I don't know who that would be , but there are folks that I'm sure make a living off of conducting layoffs or handling bad news or dealing the punches , so that I can focus on the stuff that's more naturally enjoyable . I don't know what that would look like , but anyhow , right now it's all that it's cracking up to be . It's up to other people if they're going to do as requested or if there's any consequences for that .

Speaker 1 5:19

I've put up the bumper as I can and that's where it's at . Put up the bumper as I can and that's where it's at . Um , so now it's just time to go home . It's 9 50 at night . I got there at like six so , yeah , that was three and a half hours .

Speaker 1 5:40

I didn't realize it would take that long . Just for , and I had like a punch list . I knew exactly what I was going to do , but I didn't realize , like , how long it would take to actually do it and to make sure . Make sure that it was all done , because the last thing you want to do is it took me a while . One thing I didn't realize here's a free promotion . So we use Google for our Google Drive

Securing The Property

Speaker 1 5:56

, our Gmail , all that stuff , and it's Google is really good about passwords and security .

Speaker 1 6:02

So just even adding my number as a second two-factor authentication and then getting it switched over , and then kicking other people out of their devices , adding my , my cell phone , and then , like my studio , having the admin permissions that the studio does , like Google , you make it hard , like I don't . I wish you could make it a little easier , but I'm glad you make it so hard , um , so anyhow , all that to say , uh , just wild man . Uh , that probably took them an hour , half hour , to do . Um , but yeah , there's no shame from doing this decision . I wish I , I wish I did it earlier in the day that I wish , cause then I don't want to get this mess . I wish I did it earlier in the day that I wish , because then I don't want to get this email sent out at 9 o'clock at night and people wake up in 7 hours for their first class . I hope people don't wake up at 5 o'clock in the morning to have all of this . So , anyhow , that's where we're at .

Speaker 1 7:03

I'm at peace about the closure . Next few days are going to be a little rocky , I imagine , because it's a surprise people don't like it . I'm just gonna , I'll pause here like I think I'm tired , I think I'm overthinking things and what's done is done . There's nothing we could have done to save the business and whether we stopped activity or the bank did or the landlord did , someone was going to do it and I'm emotionally invested and that's why I feel so distraught by

Final Reflections and Emotions

Speaker 1 7:34

it all . That's where we're at . That's where we're going . Let's go home , get a snack , go to bed . Tomorrow we have a day job to do . Let's rock and roll .